Ensure Outcome & Service Standards are integrated and implemented by all homelessness programs.

Standards. Update Outcome & Service Standards at a minimum every five years to reflect community expectations regarding client satisfaction, inclusivity (e.g., people of color, LGBTQ, mental health status), actions for assertively addressing racial discrimination and systemic racism, performance expectations, efficiency, and fidelity to evidence-based or innovative practices.

Implementation. Create and implement a process to review the integration of Outcomes and Service Standards for homeless programs. Develop onboarding process for new homeless programs. Create an implementation scale for service providers and funders to self-assess.

Lived Experience Leadership. Ensure people with lived experience (PLE) are leaders and decision makers in developing and carrying out processes for service standard integration and updates.

Analyze the system annually to identify gaps and a focus on inequities, and inefficiencies to create annual funding and action priorities.

System Analysis. Annually, undertake a system analysis including CES by collecting broad, cross-sector input and reviewing community needs and system resources (including housing, transportation, and services). Identify gaps in services provided or populations served (e.g., sex offenders, justice-involved, women, young adults, couples, people with pets, people with mobility needs, people with severe mental illness), inequity in populations served (e.g., analyzed by race or LGBTQ status), duplications or inefficient practices, or other opportunities. Then, ascertain annual priorities for use of funding and community action.

Funding Landscape. Develop a funding landscape based on the initial system analysis to serve as a guide for community-wide understanding of funding needs and priorities. Update funding landscape as system analysis and available funding changes.

Direct resources to effective and/or innovative programs.

Direct Resources. After initial transition period and in alignment with annual system analysis priorities, funders will partner with providers to allocate federal, state, city, county, and private resources only to programs that are complying with community Outcome and Service Standards or are implementing innovative programs.

Lower barriers to access the homeless system of care.

Program Policies. Reduce barriers to entry throughout the system by amending program-level policies (e.g., related to pets, possessions, or prior suspension) or developing resources to support program access.

Shelter Alternatives. Informed by annual system analysis, develop sustainable shelter alternatives, including diversion and prevention programs.

As determined by the annual system analysis, increase needed resources.

Resources. Informed by the annual system analysis, expand or scale resources for homeless programs that are effective and needed, which may include case management availability, employment programs, education, services for certain vulnerable populations, health care services, transportation or mentorship programs, among others.

Maximize the benefits of Medicaid expansion in Oklahoma.

Medicaid. Utilize all available Medicaid expansion and managed care resources.

Education and Advocacy. Educate the community on policies, especially regarding Medicaid and managed care that affect people at risk or experiencing homelessness. Create advocates engaged in affecting policy changes locally and nationally.

Develop coordinated person-centered service delivery to meet the needs of people in homeless system of care regardless of service location or where the person is residing / located.

Transportation. Partner with public transportation systems, alternative transportation, and health care to expand access to transportation for people in the homeless system of care to coordinate care, services, court appearances, education, and employment

Benefits Applications. Partner with additional government and benefits agencies to increase access to income and other benefits: doing more on-site application events, accepting applications at homeless agencies or other community locations or accepting applications that are submitted electronically. Ensure opportunities are available to all people experiencing or have recently experienced homelessness.

Access to Physical and Mental Ensure all people experiencing homelessness can access healthcare, including by considering expanded availability of mobile physical health teams, adding physical health care providers to existing teams, providing opportunities for virtual appointments, or other strategies to provide preventative care and shorten benefits documentation processes.

Substance Use Treatment. Utilize staff from Certified Community Behavioral Health Clinics (CCHBC), Oklahoma State University, or other providers to provide on-site substance use treatment support at homeless agencies and housing or workforce development programs

Improve access to employment and education.

Employment and Education. Increase access to mainstream and other resources to support access to employment, including job training and education programs, for persons at risk of or experiencing homelessness.

Create a person-centered, trauma-informed homeless system of care.

Trauma Response. Create a training and education program for the homeless system of care so organizations and staff can identify and respond to trauma using evidence-based practices.

Capacity Build the capacity of all AWH4T partners to implement Trauma Informed Care practices at all staff levels.

Enhance inter-system coordination.

Inter-System Coordination. Establish processes to communicate with neighboring systems of care, including medical facilities and law enforcement, about program capacity and resources to support successful transitions and respond to trauma.

Increase case management to support access to housing.

Case Management. Develop community standards and benchmarks around case management best practices, expectations, onboarding, and caseloads.

Capacity Provide technical assistance to AWH4T partners to be provide adequate on-going training and onboarding for case managers.

Peer Specialists. Develop peer specialist positions to support people experiencing homelessness to engage in services, especially case management. Peer specialists will be adequately trained. Develop models of internships where people with lived experience can advance into peer specialist positions. Internships and employment opportunities are created where people with lived experience are compensated for the experience and expertise.